My Resume


A position in import / export where my current skills and experience will be beneficial that offers increased responsibilities and opportunities in the future.


1996 - 2009  Large Global Container Shipping Line 
Export Customer Service

• Input bill of lading documents.

• Checked bill of lading documents for accuracy, printed and released to shippers.

• Accepted booking requests via phone, fax, EDI and INTTRA.

• Input booking details.

• Handled special cargo including hazardous, out of gauge, break-bulk, and refrigerated containers.

• Tracked and traced cargo from port of load through place of delivery.

• Maintained customer contact via telephone, email, and fax as required.

• Provided rate quotes.

• Met with clients in person to discuss business needs and expectations.

• Assisted in training new employees.


• Grew an account that began as a few shipments per week to $6 million annually.

• Implemented an email response KPI and reporting system that improved response time from 4 days to less than 24 hours.

• Successfully evacuated not just our office, but the entire building when there was smoke in the halls but the fire alarms did not go off.

• Resolved a credit issue for one of my top customers, allowing the account to receive their bill of lading documents and preventing them from shifting more business to competitors.